Troubleshooting
Many problems can be solved quickly and easily with tips from our
most common problems
page. Please check there first if you haven't already done so. Otherwise, choose from the topics below:
troubleshooting song download problems
troubleshooting player problems
troubleshooting installation problems
troubleshooting song download problems
How do I respond to my browser's question "You have started to download a file of type application/x-att-digitalphonomusic-purchase. Select More Info/Pick App/Save File/Cancel"?
Why do I get UNKNOWN FILETYPE when I try to download a song?
Why does the song download hang?
Why does my song download fail with the message "Error retrieving keys"?
Why does my song download fail with the message "Error registering player"?
Why is the Cancel button for song download not responding?
Why am I getting the song download error "unable to validate store"?
What does "Error reading 'Song Title' from the network" mean?
The download is done... hey, where's my song?
"There was a network error retrieving licenses."
"There was an error connecting to ..."
"There was an error reading ... from the network."
"There was an error downloading ..."
"Error generating mime file."
"There was an error opening the temporary file..."
"There was an error writing... to..."
"Any message containing "...ServerError..."
"Unable to authorize registration server"
"Unable to authorize download server"
"Unable to verify signature on download"
"... could not be decrypted correctly"
"Unable to validate authorization on store"
"...DatabaseError..."
playing songs
Why am I getting the player error "Invalid song file"?
Why am I experiencing problems with my color display?
Why can I play only the beginning of a song?
Why can't I hear anything from my speakers when I hit the player Play button?
How do I set the volume controls for speaker output?
player installation
Why does the player install fail with the message "Error loading SETUPAPI.DLL"?
Why does the player install fail with the message "Incorrect size or corrupted file"?
Why does the player install fail with the message "Insufficient space"?
still having problems?
Contact us
with a full explanation and we'll get back to you!
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