Troubleshooting

• troubleshooting song download problems
• troubleshooting player problems
• troubleshooting installation problems

• How do I respond to my browser's question "You have started to download a file of type application/x-att-digitalphonomusic-purchase.  Select More Info/Pick App/Save File/Cancel"? 
• Why do I get UNKNOWN FILETYPE when I try to download a song? 
• Why does the song download hang? 
• Why does my song download fail with the message "Error retrieving keys"? 
• Why does my song download fail with the message "Error registering player"? 
• Why is the Cancel button for song download not responding? 
• Why am I getting the song download error "unable to validate store"? 
• What does "Error reading 'Song Title' from the network" mean? 
• The download is done... hey, where's my song? 
• "There was a network error retrieving licenses." 
• "There was an error connecting to ..." 
• "There was an error reading ... from the network." 
• "There was an error downloading ..." 
• "Error generating mime file." 
• "There was an error opening the temporary file..." 
• "There was an error writing... to..." 
• "Any message containing "...ServerError..." 
• "Unable to authorize registration server" 
• "Unable to authorize download server" 
• "Unable to verify signature on download" 
• "... could not be decrypted correctly" 
• "Unable to validate authorization on store" 
• "...DatabaseError..." 

• Why am I getting the player error "Invalid song file"? 
• Why am I experiencing problems with my color display? 
• Why can I play only the beginning of a song? 
• Why can't I hear anything from my speakers when I hit the player Play button? 
• How do I set the volume controls for speaker output? 

• Why does the player install fail with the message "Error loading SETUPAPI.DLL"? 
• Why does the player install fail with the message "Incorrect size or corrupted file"? 
• Why does the player install fail with the message "Insufficient space"? 

 

• Contact us with a full explanation and we'll get back to you!