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Help and FAQs
 
 why am I getting the song download error "unable to validate store"? 

The digitalphono music Store is relying on your digitalphono music player to play files in song format, so you must first download and install the player before downloading song files. 

UNABLE TO VALIDATE STORE is encountered when: 

  • The file downloaded is corrupted, or the songfile server becomes unavailable. 
  • Your solution to this transmission or server problem is to retry the song download after waiting a moment or two. If this proves unsuccessful, you might want to try another time on another line.
If this problem persists for you, then please fill out our tech support form and we'll work to resolve the situation. 
 

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