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Help and FAQs
 
 why do I get the error UNKNOWN FILETYPE when I try to download a song?

 UNKNOWN FILETYPE is encountered when:

  • the player installation has not completed successfully, or
  • the browser has not been properly configured, or
  • your browser may be an older version that we don't support
 The troubleshooting common problems page will walk you through the solution.
 
 

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